FAQ – OESLO
Orders & Payments
Q: What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, American Express, and Discover, as well as secure payment methods such as PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed through encrypted and secure payment gateways.
Q: Is my payment information secure?
Yes. All transactions are protected using SSL encryption technology. Your payment details are processed securely and are never stored on our servers.
Q: Can I cancel or change my order?
Orders can be modified or canceled within 12 hours after placement. Once your order has been processed, changes may no longer be possible.
Q: Will I receive an order confirmation?
Yes, you will receive an order confirmation email immediately after your purchase.
Shipping
Q: Do you offer worldwide shipping?
Yes, we provide worldwide shipping.
Q: Where do you ship from?
We ship directly from our warehouse in China using reliable international carriers.
Q: How long does shipping take?
- Processing Time: 0–1 business days
- Delivery Time: 7–15 business days depending on your location
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Q: Why is my order delayed?
Shipping delays may occur due to customs processing, peak seasons, or local carrier issues beyond our control.
Returns & Refunds
Q: What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and returned with all original packaging and tags.
Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Q: When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.
Q: Can I exchange an item?
We do not offer direct exchanges. Please return the item for a refund and place a new order.
Products
Scarf Guide & Care
Q: What size scarf should I choose?
Scarf size depends on how you plan to wear it:
- Small (50–65 cm / 20–26 in): Neck styling, lightweight decoration
- Medium (70–100 cm / 27–39 in): Versatile daily wear
- Large (100 cm+ / 39+ in): Shawl, layering, or travel use
For classic square silk scarves, 65 × 65 cm (approx. 26 × 26 inches) is a popular and versatile choice.
Q: How can I style a scarf?
Scarves can be worn in multiple ways, including:
- Around the neck (classic knot, loose drape)
- As a headscarf or hair accessory
- Tied to a handbag for decoration
- As a light shoulder wrap
Q: What materials are your scarves made from?
Our scarves are made from premium materials such as:
- 100% mulberry silk
- Silk-wool blends
- 100% Wool
- 100% Cashmere
These materials offer softness, breathability, and a luxurious feel.
Q: Are your scarves suitable for all seasons?
Yes. Lightweight silk scarves are ideal for spring and summer, while silk-wool blends provide warmth for fall and winter.
Q: How do I care for my scarf?
To maintain quality:
- Hand wash gently with mild detergent, or
- Dry clean for best results
- Avoid wringing or twisting
- Air dry flat
Q: Will the color fade or bleed?
Our scarves are made with quality dyes, but we recommend gentle washing and avoiding prolonged soaking to preserve color vibrancy.
Q: Are the colors exactly as shown?
We aim for accurate color representation. However, slight variations may occur due to lighting and screen differences.
Q: Is this scarf suitable as a gift?
Yes, our scarves are a popular gift choice due to their elegant design and practical use.
Q: Can I return a scarf if I don’t like it?
Yes. You may return it within 30 days as long as it is unused and in original condition.
Q: Which scarf size is the most popular?
The 65 × 65 cm (26 × 26 inches) square scarf is one of our most popular sizes. It offers a perfect balance between elegance and versatility for everyday styling.
Hat Sizing & Fit
Q: How do I measure my head size?
To measure your head circumference, use a soft measuring tape and wrap it around your head:
- Position the tape just above your eyebrows
- Wrap it around the widest part of your head
- Keep the tape snug but not tight
Measure in centimeters or inches for the most accurate fit.
Q: What size should I choose?
Most of our hats are designed to fit a standard adult head size.
If specific sizing is provided on the product page, please refer to the measurements listed. If you are between sizes, we recommend choosing the larger size for comfort.
Q: Do your hats have adjustable sizing?
Some of our hats feature adjustable bands or inner drawstrings for a more customized fit. Please check the product description for details.
Q: What is the standard head circumference?
The average adult head circumference is:
- 54–58 cm (21.3–22.8 inches)
Our hats are designed to comfortably fit within this range unless otherwise specified.
Q: Will the hat fit tightly or loosely?
Our hats are designed for a comfortable fit. Fit may vary depending on head shape and hairstyle.
If you prefer a looser fit, consider styles with adjustable features.
Q: Can I wear the hat with thick hair or hairstyles?
Yes, but we recommend measuring your head with your usual hairstyle to ensure the best fit.
Q: How do I know if the hat will suit me?
Product pages include images and styling suggestions to help you visualize fit and appearance. If you need further assistance, feel free to contact us.
Q: Can I return a hat if it doesn’t fit?
Yes. As long as the item is unworn, unused, and in original condition, it can be returned within our 30-day return policy.
Q: Are your hat sizes accurate?
Yes, all measurements are carefully checked. However, slight variations may occur due to manual measurement. We recommend allowing a small tolerance of 1–2 cm.
Company & Trust
Q: Is OESLO a legitimate business?
Yes. OESLO is operated by Veliora Group LLC, a registered company in the United States. We are committed to providing a transparent and trustworthy shopping experience.
Q: Where is your company located?
Veliora Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Q: Are there any hidden fees?
No. The price shown at checkout is the final price. However, international orders may be subject to customs duties or taxes imposed by your country.
Q: Do you guarantee product quality?
Yes. We stand behind the quality of our products and offer a return policy for your peace of mind.
Contact & Support
Q: How can I contact you?
You can reach us through the following channels:
Email: hello@oeslo.com
Phone / WhatsApp: +1 917 261 1083
We aim to respond within 12 hours.
Still Need Help?
If you have any further questions, feel free to contact us anytime.
Our support team is available 7 days a week and is happy to assist you.