Terms of service
Effective Date: January 1, 2025
Operator: OESLO is owned and operated by Veliora Group LLC.
1. Overview
This website is operated by OESLO. Throughout the site, the terms “we”, “us” and “our” refer to OESLO. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
2. General Conditions
By using this website, you confirm that you are at least the age of majority in your country or have given consent for any minor dependents to use this site.
You agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone at any time for any reason.
3. Products & Services
We make every effort to display product descriptions, images, and colors as accurately as possible. However, we cannot guarantee that your device’s display will reflect the actual color accurately.
All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.
4. Pricing & Payments
All prices are listed in the applicable currency and are subject to change without notice.
We accept major payment methods including credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through secure and encrypted payment gateways.
Orders are only confirmed once payment has been successfully processed.
5. Orders & Cancellations
We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving product availability, pricing errors, or suspected fraudulent activity.
Orders may be cancelled or modified within 12 hours of placement. After this period, orders may have already been processed or prepared for shipment and may no longer be eligible for cancellation or modification.
Once an order has been shipped, it cannot be cancelled. Customers may request a return after delivery in accordance with our Refund Policy.
6. Shipping & Delivery
We offer worldwide shipping.
Orders are typically processed within 0–1 business days, and estimated delivery time is 7–15 business days, depending on the destination.
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier issues, or peak seasons.
Once shipped, customers will receive a tracking number via email.
7. Returns & Refunds
Our return and refund process is governed by our Refund Policy.
We offer a 30-day return policy for eligible items. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Please refer to our full Refund Policy for detailed information on eligibility, procedures, and timelines.
8. Failed Delivery & Refused Shipments
If an order is returned due to failed delivery attempts, incorrect shipping address provided by the customer, or refusal to accept the shipment, the customer may be responsible for any return shipping costs and handling fees.
Original shipping fees are non-refundable.
We may offer reshipment upon request, subject to additional shipping charges.
9. International Duties & Taxes
For international orders, customs duties, import taxes, or other fees may be charged by the destination country.
These charges are the responsibility of the customer. OESLO does not control or collect these fees.
10. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of OESLO and may not be used, reproduced, or distributed without prior written permission.
11. Third-Party Services
We may use third-party service providers, including payment processors and logistics partners.
We are not responsible for issues arising from third-party services, including payment failures or delivery delays.
12. Limitation of Liability
To the fullest extent permitted by law, OESLO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.
13. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
14. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page.
15. Contact Information
Veliora Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Customer Support:
E-MAIL：hello@oeslo.com
Phone:+1 917 261 1083
WhatsApp：+1 917 261 1083
Your may also contact us at the product page.
Customer Service Hours:
Monday – Sunday
We aim to respond to all inquiries within 12 hours.