Shipping policy
Effective Date: January 1, 2025
OESLO is owned and operated by Veliora Group LLC.
At OESLO, we are committed to delivering our scarves and accessories safely, efficiently, and reliably to customers around the world.
Shipping Origin
Orders are processed and shipped from our international fulfillment center in China.
Please note that this fulfillment center is not our return address. To request a return, contact our customer support team before sending any item. Approved returns must be shipped according to the return instructions and address provided by our support team.
Order Processing Time
Orders are typically processed within 0–1 business days after payment has been successfully confirmed.
Orders are processed Monday through Sunday.
During peak shopping seasons, holidays, or promotional events, processing time may occasionally require an additional 1 business day.
Processing time is separate from shipping time.
Shipping & Delivery Time
Estimated Delivery:
- Orders are typically processed within 1 business day.
- Estimated delivery is 7–15 days after dispatch, depending on the destination and local delivery conditions.
Please note that delivery times are estimates and may vary depending on:
- Customs clearance procedures
- Local courier services
- Weather conditions
- International logistics operations
Shipping Costs
We are pleased to offer Free Worldwide Shipping on all orders.
There are no additional shipping charges unless otherwise stated on a specific product page.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer, if applicable.
OESLO does not control and cannot predict these charges.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to monitor your shipment through our Order Tracking page.
Tracking information may take 1–3 business days to update after the package has been dispatched.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
OESLO is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to update the address before the order is shipped.
Lost Packages
If your order has not arrived within 20 business days after shipment, please contact us.
We will investigate the shipment with the shipping carrier. If the package is confirmed lost during transit, OESLO will provide an appropriate solution, which may include:
- Sending a replacement item, or
- Issuing a full refund
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the damaged item
- Photos of the packaging
After reviewing the information, we will provide an appropriate solution, which may include reshipping the item or issuing a refund.
Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- International transportation disruptions
- Severe weather conditions
- Local courier delays
If your order appears to be delayed, please contact us and our support team will assist you.
Contact Us
If you have any shipping-related questions or need assistance with your order, please contact us:
Email: hello@oeslo.com
Phone: +1 917 261 1083
WhatsApp: +1 917 261 1083
Customer Service Hours:
Monday – Sunday
We aim to respond to all inquiries within 12 hours.
This Shipping Policy applies to all orders placed through OESLO.com and is provided by Veliora Group LLC, the owner and operator of the OESLO brand.